Frequently Asked Questions (FAQ):
You may conveniently order online, but we will always be happy to help you on the phone. Please call 1-800-245-1380, 412-257-5020 or you may send a fax to 412-257-5022. You may also email your order to firstname.lastname@example.org
Our normal business hours are from Monday - Friday 8:30AM to 5:30PM Eastern Time (the same time zone as New York City). Someone may be in the office after hours and on weekends. You may leave a voice message on our answering machine after hours.
We will gladly help you make good choices. Please call us, send us an e-mail or a fax. You will also see our best sellers on the first page of our website www.wexpress.com
We can usually ship your order within 3 business days. Please tell us if you need it to be shipped right away and we will do our best to expedite the order to you.
We ship from Bridgeville, Pennsylvania USA, which is a suburb of Pittsburgh. We are in Southwestern Pennsylvania in the northeastern part of the United States.
Our minimum order is $175.00 for orders within the United States, and Puerto Rico, and $275.00 for orders shipped to any other country.
We accept all major credit cards & debit cards. This is the quickest way to set up a new account. You will save COD charges by paying by credit card or mailing a money order in advance of shipment. We also accept payment by PAYPAL, bank wire transfer & Western Union. Please ask us for a freight estimate if you are making a payment in advance. If you prefer, we can ship COD MONEY ORDER. You can also make a cash deposit into any Bank of America into our special account. Please contact us for the account number, and let us know after you make the cash deposit. For those with established credit histories, (at least 5 companies from whom you purchase on open account), please request a credit application.
Shipping costs will depend on the weight and size of the order and where we are shipping the order. We can determine the exact amount after packing, or we can give an estimate before packing.
We do our best to keep stock on the items we sell. In the event that something is not available when your order ships, let us know if you would like us to backorder for you. WE WILL CONTACT YOU BEFORE SHIPPING BACKORDERS, unless you would like us to ship without contacting you. If you prefer not to backorder items, we will ship and cancel. Also, we can suggest substitutions if you would like us to.
Yes. You can check our web page. We will also gladly add you to our e-mail list to keep you apprised of new items and special offers, sales and closeouts. Just send us an email and let us know that you are intersted.
We will credit defective merchandise or send replacements. Please contact us for return authorization upon receipt of your order.
We will normally use the following shippers, unless otherwise requested:
Ground shipping within the United States is with UPS.
Alaska, Hawaii and Puerto Rico - Priority Mail (customer must assume responbility for lost or delayed packages).
Canadian shipments - UPS, Postal service when requested.
All other international shipments - we will use economical and reliable shippers, or will use a shipper requested.
We can ship internationally by the postal service, but the customer must assume responsibility if the shipment is delayed or lost.
You may pick up your order at our warehouse in Bridgeville. We are located south of Pittsburgh, Pennsylvania just a few miles off of Route 79. Please let us know when you are coming. We can have your order ready when you arrive or you may shop in our show room. WHOLESALE ONLY.
We have been in business for over 30 years and are well known and respected in the industry. We have many satisfied customers who have been with us since our inception. We are proud to be very customer service oriented.
What products do you carry: Cowboy hats, belt buckles, bandannas, t-shirts, sweatshirts, tote bags, tank tops, belts, suspenders, blankets, ponchos, bolo ties, boot accessories, clothing, accessories, flags, gift items, polyresin picture frames and statues, hatbands, feather hatbands, holsters, jewelry, Jack Daniels products, Budweiser products, key rings, leather products, purses, western shirts, rebel and confederate items, licensed NFL belt buckles, licensed Ford, Peterbilt, Trucker, Armed Forces, Christian, reglious,USA, Patriotic, wildlife, eagles, deer, wolves, Mexican, Counry music, Chevy, Dodge, Trophy, southwestern, pewter, native american, miniature horses, quarter horses, paint horses, Tennessee walker horses, rhinestone, rhinestud, glitter, leather purses, saddle purses, biker wallets, leather vests, dusters, Bullrider, Barrel racing, Rodeo, boot jacks, feather tail clips, square dance, spurs, chaps, money clips, hat tacks, sheriff badges, wool felt hats, straw hats, suede hats, leather hats, oilskin hats, faux felt hats, coonskin caps, headwraps, sterling silver jewelry, scarf slides, necklaces, earrings, bracelets, toy guns, lassos, handcuffs,
Western Express is a wholesale distributor of country western accessories for over 30 years. We carry an extensive and ever evolving line of products, including cowboy hats, belt buckles, bolo ties, leather products, holsters, licensed products (Jack Daniels, Budweiser, NFL, Major League Baseball, Ford, Dodge, Chevrolet, Pro Rodeo). We have a loyal following, many of our customers having been with us since our inception. We provide our customers with excellent service and quick shipping. Most of our products are in stock.
In addition, we carry bandannas, (bandanas) t-shirts, sweatshirts, tote bags, ladies tank tops, belts, suspenders, blankets, ponchos, bolo ties, boot accessories, Boot Toe Tips, Boot Heel Guards, bumper stickers, embroidered patches, clothing, denim dusters, flags, ponchos, gift items, polyresin picture frames and statues, hatbands, featherbands, feather tail clips, holsters & gun belts, western & southwester jewelry, John Deere products, Jack Daniels products, Budweiser products, key rings, leather products, purses, western shirts, rebel , confederate items, licensed sports team belt buckles (major league baseball, NFL, NBA, NCAA, Ford, NASCAR, PBR buckles, Professional Bull Riders Buckles, The King Buckle, Peterbilt, Trucker, Armed Forces, Christian, religious, USA, Patriotic, wildlife, eagles, deer, wolves, Mexican, Dallas Cowboys, Pittsburgh Steelers, Country music, german silver, linedancing, square dance, Chevy, Dodge, Trophy, southwestern, cowboy boots, pewter, cows, pigs, llamas, eagles, silver dollar, southwest theme, native american, donkeys, miniature horses, quarter horses, paint horses, Tennessee walker horses, rhinestone, rhinestud, glitter, rodeo, barrel racing, team roping, bucking bronco) , leather purses, saddle purses, biker wallets, chain wallets, snake belts, leather vests, dusters, Bullrider, Barrel racing, Rodeo, boot jacks, square dance, spurs, chaps, money clips, key rings, hat tacks, sheriff badges, stetsons, texas crown hats, shantung hats, bangora hats, palm leaf hats, gambler hats, cattleman hats, gus hats, pinch front hats, canvas hats, bullrider hats, bangkok hats, felt covered hats, fur blen wool hats, wool felt hats, straw hats, suede hats, leather hats, oilskin hats, faux felt hats, mexican hats, china hats, western shirts with snaps, redneck products, coonskin caps, headwraps, sterling silver jewelry, scarf slides, necklaces, earrings, bracelets, toy guns, lassos, whips, bull whips, handcuffs, military products, southern pride, silver dollar buckles, rebel dog collars, coin buckles, fire department buckles, south will rise again, halloween products, costume hats, military items, armed forces, army, navy, air force, marines, products for event planners, line dance, Stetson, Bangkok, ad specialty items, ebay sales, LINEDANCE WEAR, event products, rodeo products , amusement park, products, theme park products , ASI, saddle bags, saddlebags, and much more.